Privacy Policy

Last updated: 27/10/2025

At Naturaw Pvt Ltd (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our websites naturawusa.com and dev.naturaw.biz (together, the “Site”) or make a purchase from us.

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect
We may collect the following types of information:

a. Personal Information:
When you place an order or contact us, we may collect details such as your name, phone number, email address, billing/shipping address, and payment details.

b. Payment Information:
All payments are processed securely through Razorpay, our third-party payment gateway. We do not store your full card or banking details on our servers.

c. Technical Information:
When you browse the Site, certain data like your IP address, browser type, device information, and pages visited may be automatically collected to help us improve performance and security.

d. Cookies:
We use cookies to enhance your shopping experience, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings, but parts of the Site may not function properly if you do.

2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate order updates and respond to customer queries
- Improve our products, services, and website experience
- Send marketing communications (only if you’ve opted in)
- Comply with legal or regulatory obligations

3. Sharing of Information
We do not sell or rent your personal data.
We may share limited information with:
- Payment processors (Razorpay) for completing secure transactions
- Logistics partners for shipping and delivery
- IT and analytics service providers who help maintain the Site
These third parties are required to protect your information and use it only for the purpose for which it was shared.

4. Data Retention
We retain your information only as long as necessary to fulfill your orders, provide customer support, and comply with applicable laws.

5. Data Security
We follow industry-standard practices to protect your information against unauthorized access, disclosure, or alteration.
However, no online platform can guarantee absolute security. You use the Site and share information at your own discretion.

6. Your Rights
You may:
- Access or request correction of your personal data
- Withdraw marketing consent at any time
- Request deletion of your information (subject to legal and transactional limits)
To exercise these rights, contact us at contact@naturawusa.com.

7. Third-Party Links
Our Site may contain links to external websites. We are not responsible for the content, privacy practices, or policies of those sites. Please review their privacy statements separately.

8. Children’s Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe a minor has provided personal information, please contact us to have it deleted.

9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with a revised “Last Updated” date.

10. Contact Us
For questions or concerns regarding this Privacy Policy, please contact us at:
Email: contact@naturawusa.com
Naturaw Pvt Ltd
34/26, Rathnanagar, Virugambakkam, Chennai – 600092, Tamil Nadu, India