Terms and Conditions

Last updated: 27/10/2025

Welcome to Naturaw Pvt Ltd (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our websites dev.naturaw.biz and naturawusa.com (together, the “Site”), including purchases made through our online store.

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. General Use
You may browse and purchase from the Site for personal, non-commercial use only. You agree not to misuse the Site, interfere with its operation, or attempt unauthorized access to any part of it.

2. Products and Pricing
We take care to display accurate product information, including descriptions, images, and prices. However, errors may occur. Prices, promotions, and availability may change without notice.
We reserve the right to cancel or limit orders that appear fraudulent or violate these Terms.

3. Orders and Payments
All payments on naturawusa.com are securely processed through Razorpay, our authorized third-party payment gateway. We do not store or have access to your complete payment information.
By submitting an order, you agree to provide accurate billing and contact details. Your order is confirmed only once payment is successfully processed and you receive an email confirmation from us.

4. Shipping and Delivery
Shipping timelines and costs are displayed during checkout. Once an order has been handed to the courier, delays caused by carriers or external factors are beyond our control.
You will receive a tracking link via email or SMS once your order is dispatched.

5. Returns and Refunds
If you are not satisfied with your purchase, you may request a return within 15 days of receiving your order, provided the item is unopened and in its original condition.
To initiate a return, please contact us at contact@naturawusa.com with your order details.
- Shipping fees are non-refundable.
- Returns that do not meet our conditions will not be accepted.
Refunds, where applicable, will be processed to your original payment method after inspection of the returned item.

6. Third-Party Services
The Site may include integrations or links to third-party services (such as Razorpay or shipping partners). We are not responsible for their content, security, or privacy practices. Please review their terms before using those services.

7. Intellectual Property
All content on the Site—including text, product images, graphics, and logos—is owned by or licensed to Naturaw Pvt Ltd and protected under applicable copyright and trademark laws.
You may not copy, reproduce, or distribute any material without prior written consent.

8. Disclaimer of Warranties
All products and the Site itself are provided “as is” and “as available.”
We make no warranties, express or implied, regarding accuracy, reliability, or suitability for any particular purpose.
Statements about products are based on traditional or herbal knowledge and are not evaluated by the Food Safety and Standards Authority of India (FSSAI) or any medical authority. Products are not intended to diagnose, treat, cure, or prevent any disease.

9. Limitation of Liability
To the fullest extent permitted by law, Naturaw Pvt Ltd shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of products, including but not limited to loss of data or profits.

10. Privacy
Your privacy matters to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Tamil Nadu, India, without regard to conflict of law principles.
Any disputes shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

12. Updates to These Terms
We may modify these Terms from time to time. Updated versions will be posted on this page with a revised “Last Updated” date. Continued use of the Site after updates indicates your acceptance of the new Terms.

13. Contact Us
For questions, concerns, or return requests, please reach us at:
Email: contact@naturawusa.com
Naturaw Pvt Ltd
34/26, Rathnanagar, Virugambakkam, Chennai – 600092, Tamil Nadu, India